Job Title: Orders Administrator
Company:West Coast Personnel
Job description: Job Description:My client, a global brand distributor for home sports gym equipment, is looking for a dynamic Orders Administrator who will work closely with other members of the warehouse & sales team to ensure that the company””s KPIs are met, and each and every customer is impressed.Experience in running Shopify and Takealot Marketplace portal is essential!
Other systems knowledge in Dear Systems, Xero Accounting and PrimeTime couriers or similar required.Requirements:
- Minimum 2 years of working experience in administration.
- Familiarity with shipping & courier logistics and terminology and processes.
- Strong understanding of systems & stock with processing of orders.
- Excellent analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Strong project management skills
- Accurate data entry skills and attention to detail.
- Excellent written and verbal communication skills
- Experience working with an accounting software package.
- Experience in running Shopify and Takealot Marketplace portal is essential!
- Other systems knowledge in Dear Systems, Xero Accounting and PrimeTime couriers an advantage.
- Warehouse experience dealing with stock
Responsibilities:
- Ensure all customer orders are processed and ready for the warehouse team to pack and leave on time.
- Oversee all sales orders are processed correctly across all sales channels & marketplaces.
- Work across our company & sales channel systems.
- Process the marketplace orders – Takealot & Makro which includes all paperwork required.
- Process the eCommerce orders daily – ensuring the warehouse team can pack and ship timeously.
- Oversee and manage logistics with couriers utilised to transport products to customers.
- Produce reports and statistics regularly (IN/OUT status report, dead stock report etc).
- Verify customer and order information for correctness, checking it against previously obtained information as necessary.
- Check inventory records to determine availability of requested merchandise.
- Receive and respond to customer queries if needed.
- Prepare invoice & shipping documents.
- Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
- Filing of all documents required from fulfilling orders.
- Inspect outgoing orders for compliance with customers specifications & satisfaction.
- Adjust inventory records to reflect product movement.
- Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays if required.
- Provide weekly and monthly reports as required for the smooth running of the business.
- Provide constant feedback and updates on aspects relating to sales reporting.
- Monitor customer feedback via the various tools and take immediate action as required.
- Provide weekly & monthly overview reports with insights on customer order KPIs.
- Attend operational daily Standup meetings.
Application process: Interested candidates who meet the above requirements are encouraged to submit their CV in MS Word format, along with a cover letter highlighting relevant experience, qualifications, clear copy of valid driver’s license and head and shoulder photo of yourself toOtherREF:SMAD12112024-6
Expected salary: R18000 – 20000 per month
Location: Kenilworth, Cape Town
Job date: Thu, 14 Nov 2024 06:26:51 GMT
Professional CV Tips for Success – jobsguru.co.za
- Contact Information: Use a professional email address and include a phone number. LinkedIn or a personal website can also add value.
- Personal Statement: In 2-3 lines, summarize your strengths and career goals, tailored to the job you’re applying for.
- Work Experience: List roles in reverse-chronological order. Focus on achievements with measurable results, e.g., “Increased sales by 20%.”
- Education: Only list qualifications relevant to the job or recent achievements if early in your career.
- Skills: Include both technical and soft skills. Use keywords from the job description to improve ATS compatibility.
- Formatting: Stick to one or two clean fonts, consistent margins, and ample white space. Avoid graphics unless you’re in a creative field.
- Proofreading: Errors harm your credibility. Review carefully or ask someone else to check for mistakes.
For more guidance, visit jobsguru.co.za.