Job Title: IT Support Technician
Company:Wootware
Job description: We’re Wootware, an online retailer of computer hardware, software, electronics and more. We’re a team of (mostly) talented gamers who love technology and hate poor customer service. We strive to keep our customers happy and enjoy working with like-minded individuals who work & play hard.We’re on the lookout for an IT support technician. This position revolves around customer service relating to any problems that customers may be experiencing with their products.Your day-to-day responsibilities would include:– Communicating with clients via email/phone/in-person to handle troubleshooting and returns
– Testing and assembly of PCs/components
– Dealing with distributors, manufacturers and warranty agents for product returns
– Liaising with courier services to assist with return logisticsAttention to detail and great communication skills showing positivity and empathy are essential traits for this role. We work in a very fast-paced industry and there will be lots to learn. If you enjoy helping others while being surrounded by technology each day then this is the position for you.The salary bracket for this position ranges from R 8,000 to R 15,000 based on experience and expertise in the field, it also offers great growth for people who have a desire to progress in their career.
Expected salary: R8000 per month
Location: Somerset West, Cape Town
Job date: Thu, 19 Dec 2024 03:24:27 GMT
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- Contact Information: Use a professional email address and include a phone number. LinkedIn or a personal website can also add value.
- Personal Statement: In 2-3 lines, summarize your strengths and career goals, tailored to the job you’re applying for.
- Work Experience: List roles in reverse-chronological order. Focus on achievements with measurable results, e.g., “Increased sales by 20%.”
- Education: Only list qualifications relevant to the job or recent achievements if early in your career.
- Skills: Include both technical and soft skills. Use keywords from the job description to improve ATS compatibility.
- Formatting: Stick to one or two clean fonts, consistent margins, and ample white space. Avoid graphics unless you’re in a creative field.
- Proofreading: Errors harm your credibility. Review carefully or ask someone else to check for mistakes.
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