Job Title: Front Desk Associate & Hostess
Company:
Job description: Career Growth Hospitality Recruitment is looking for a Front Desk Associate & Hostess to join the team at a modern coworking space in Cape Town. The Front Desk Associate & Hostess is the first point of contact for members and visitors, ensuring a welcoming and professional experience. This role combines front desk responsibilities with hosting duties to create a positive and efficient atmosphere in a dynamic coworking environment.Responsibilities:
- Greet members and guests warmly, ensuring they feel welcomed and valued.
- Manage check-ins, issue visitor passes, and maintain accurate records.
- Respond to inquiries via phone, email, and in-person, providing information about services and facilities.
- Assist with bookings for hot desks, meeting rooms, and event spaces using internal systems.
- Ensure communal areas, such as the lounge, kitchen, and meeting rooms, are presentable and well-stocked.
- Handle basic administrative tasks, including mail and package distribution.
- Facilitate member engagement by promoting a sense of community and hosting networking events.
- Coordinate refreshments for meetings or events and manage catering requests as needed.
- Act as a liaison between members and the café or barista services to ensure prompt service.
- Address and resolve member or visitor complaints promptly and professionally.
- Report maintenance issues or operational concerns to the appropriate department.
- Assist potential members with tours of the facility and provide information about membership packages.
- Upsell additional services such as private offices, event space bookings, and premium memberships.
- Monitor building access to ensure security protocols are followed.
- Support adherence to health and safety standards within the workspace.
Requirements:
- Strong interpersonal and communication skills.
- Excellent organizational abilities and attention to detail.
- Proficiency in Microsoft Office and coworking software (e.g., Nexudus, Kisi).
- Ability to multitask and remain calm under pressure.
- Customer service or hospitality experience is highly desirable.
- Enthusiasm for creating a positive and inclusive community.
- High school diploma or equivalent; additional qualifications in hospitality or office management are a plus.
- Minimum 1-2 years of experience in a front-facing customer service role.
- Fluency in English; additional languages are an advantage.
Job ID365753Job TitleFront Desk Associate & HostessEmployer Type–Job Type–FT/PT–Province–Town/CityCape TownSalary TypeMonthlySalaryR15 000Start Date2024
Expected salary: R15000 per month
Location: Cape Town, Western Cape
Job date: Sun, 22 Dec 2024 23:01:06 GMT
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