Job Title: Reservations Agent
Company:
Job description:
- Matric required
- Accommodation certificate / Hotel School Diploma is advantageous
- Minimum 2 -3 years experience in a similar position
- Familiar with the duties and responsibilities of the reservations department
- Marriott Bonvoy Elite Program advantageous but not essential
- MARSHA experience advantageous
Duties and responsibilities
- High level of customer service
- Excellent written and verbal communication skills
- Quotations to be done accurately
- Confirmations and pro-forma invoices issued on time and according to procedure and payment schedules
- Follow up and hand over of all details of groups to management team
- Accurately record and process reservations from all channels on to the OPERA system
- Process amendments to reservations & groups
- Manage No Show’s
- Follow up on provisional bookings
- Complete monthly OTA reconciliations such as Bookings.com & Expedia
Job ID365173Job TitleReservations AgentEmployer Type–Job Type–FT/PT–Province–Town/CityFranschhoekSalary TypeMonthlySalaryR 8 000 – R 15 000Start DateASAP
Expected salary: R8000 – 15000 per month
Location: Franschhoek, Western Cape
Job date: Sun, 29 Dec 2024 23:02:09 GMT
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- Contact Information: Use a professional email address and include a phone number. LinkedIn or a personal website can also add value.
- Personal Statement: In 2-3 lines, summarize your strengths and career goals, tailored to the job you’re applying for.
- Work Experience: List roles in reverse-chronological order. Focus on achievements with measurable results, e.g., “Increased sales by 20%.”
- Education: Only list qualifications relevant to the job or recent achievements if early in your career.
- Skills: Include both technical and soft skills. Use keywords from the job description to improve ATS compatibility.
- Formatting: Stick to one or two clean fonts, consistent margins, and ample white space. Avoid graphics unless you’re in a creative field.
- Proofreading: Errors harm your credibility. Review carefully or ask someone else to check for mistakes.
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