Job Title: Remote Client Success Manager
Company:RecruitMyMom
Job description: Job Description :This is a remote position.We are seeking a dynamic and results-oriented remote Client Success Manager who will be responsible for managing and developing client relationships, providing strategic guidance, and ensuring project delivery. You will need to understand client needs, identify opportunities, and deliver exceptional service. This is a full-time 12-month fixed term contract. This is a remote work from home position, but the successful candidate must reside in Cape Town for occasional team meetings.This role requires strong communication, problem-solving, and project management skills. A deep understanding of digital marketing and e-commerce is essential.Responsibilities:● Develop existing client relationships● Establish relationships with new clients and build trust● Understand and interpret customer requirements● Provide technical / operational support and guidance relating to the day to day running of their accounts● Fully understand and document clients objectives and strategy● Adapt and present information clearly and effectively● Track KPIs for all clients● Analyse data and use data to proactively engage with the customer to suggest actions● Alert to market opportunities● Identify areas for innovation within existing clients under their control● Identify and position cross and upsell opportunities, understands entire agency offering● Manage a portfolio of accounts and projects across a broad range of creative, technical and/ or specialist activities● Adhere to all deliverables and actions outlined in the Service Level Agreement● Undertake continuous learning by attending CSM training sessions, attending webinars and completing any other training tasks issuedRequirements * Proven ability to build and maintain strong client relationships.
- In-depth knowledge of digital marketing strategies, particularly e-commerce and advertising.
- Strong analytical skills to interpret data, identify trends, and make data-driven decisions.
- Experience in managing multiple projects simultaneously and meeting deadlines.
- Excellent written and verbal communication skills.
- Familiarity with relevant digital marketing tools and platforms
Expected salary: R21000 per month
Location: Cape Town, Western Cape
Job date: Fri, 13 Dec 2024 01:16:16 GMT
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- Contact Information: Use a professional email address and include a phone number. LinkedIn or a personal website can also add value.
- Personal Statement: In 2-3 lines, summarize your strengths and career goals, tailored to the job you’re applying for.
- Work Experience: List roles in reverse-chronological order. Focus on achievements with measurable results, e.g., “Increased sales by 20%.”
- Education: Only list qualifications relevant to the job or recent achievements if early in your career.
- Skills: Include both technical and soft skills. Use keywords from the job description to improve ATS compatibility.
- Formatting: Stick to one or two clean fonts, consistent margins, and ample white space. Avoid graphics unless you’re in a creative field.
- Proofreading: Errors harm your credibility. Review carefully or ask someone else to check for mistakes.
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