Job Title: Customer Service Consultant
Company:Fusion Personnel
Job description: A well-established manufacturing company based in Midrand is seeking a Customer Service Consultant to join their team!Requirements:
- Matric
- Minimum 2 years’ proven customer support experience
- Strong phone contact handling skills and active listening skills
- Familiar with CRM systems and practices
- Excellent communication and presentation skills
- Ability to multitask, prioritize and manage time effectively
Responsibilities:
- Open and update customer accounts by recording account information
- Address product or service issues by identifying problems, selecting solutions, expediting corrections, and ensuring resolution
- Collect and analyze customer information to prepare product or service reports
- Support team goals by achieving related results as needed
- Handle high volumes of incoming calls
- Identify and assess customer needs to ensure satisfaction
- Build lasting relationships with customers through open communication
- Meet individual and team sales targets and call handling quotas
- Resolve complaints by providing timely solutions and following up for confirmation
- Contact customers to verify account information
- Assist with opening new accounts
- Facilitate order placement, refunds, or exchanges
- Process daily orders, coordinating with departments on stock, lead times, and availability
- Attempt to retain customers considering cancellation
- Use computer technology to manage high call volumes efficiently
Expected salary: R7000 – 13000 per month
Location: Midrand, Johannesburg
Job date: Fri, 15 Nov 2024 07:20:44 GMT
Professional CV Tips for Success – jobsguru.co.za
- Contact Information: Use a professional email address and include a phone number. LinkedIn or a personal website can also add value.
- Personal Statement: In 2-3 lines, summarize your strengths and career goals, tailored to the job you’re applying for.
- Work Experience: List roles in reverse-chronological order. Focus on achievements with measurable results, e.g., “Increased sales by 20%.”
- Education: Only list qualifications relevant to the job or recent achievements if early in your career.
- Skills: Include both technical and soft skills. Use keywords from the job description to improve ATS compatibility.
- Formatting: Stick to one or two clean fonts, consistent margins, and ample white space. Avoid graphics unless you’re in a creative field.
- Proofreading: Errors harm your credibility. Review carefully or ask someone else to check for mistakes.
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