Job Title: Sales and Client Engagement Specialist
Company:RecruitMyMom
Job description: Job Description :A leading provider of guided tours and adventures that connect clients to unforgettable experiences across the globe requires a passionate Sales and Client Engagement Specialist to join their dynamic South African sales team. You will play a pivotal role in managing client inquiries, converting them into sales, and ensuring a seamless customer journey from initial contact to post-booking engagement. This is an exciting opportunity to contribute to an adventure-driven company while building meaningful connections with clients.Responsibilities:
- Monitor and respond to sales inquiries through phone, email, and CRM software.
- Address all inbound queries and booking requests for tours with professionalism and efficiency.
- Verify potential bookings by assessing rider skills and license status before approval.
- Handle incoming calls to the office number and manage live chat requests on the company website.
- Stay logged into Meta during office hours for real-time rider engagement.
- Engage with riders to understand their needs and recommend suitable tours based on their skills and preferences.
- Coordinate with tour leaders or destination managers to ensure rider-tour compatibility.
- Schedule and arrange phone calls between riders and tour leaders, managing time zones and availability.
- Log all communications and outcomes in the CRM system (P15).
- Follow up on inquiries and re-engage past leads, ensuring all are addressed by the end of each day.
- Review and update the operations team’s action plan based on tour leader diaries.
- Assist with rewriting itineraries and contribute to product (tour) development by suggesting enhancements.
- Collaborate with marketing to track tour bookings and align sales strategies.
- Review guest feedback to identify opportunities for improvement.
- Develop and maintain a comprehensive sales handbook.
- Write and update website content as needed.
- Support ad-hoc tasks and rotational weekend email management.
Requirements
- 3+ years of experience in inbound sales, preferably dealing with international clients.
- Experience in the travel or tourism industry is advantageous.
- Home office setup with backup power supply and stable high-speed internet
- Strong client-centric approach with a sense of urgency and excellent work ethic.
- Proficiency in CRM systems and digital communication tools.
- Exceptional communication and interpersonal skills.
Benefits
- A collaborative and dynamic team environment.
- Competitive basic salary plus quarterly profit sharing.
- Flexible hybrid working model: 3 days in-office and 2 days remote per week.
Expected salary: R20000 – 25000 per month
Location: Milnerton, Cape Town
Job date: Wed, 11 Dec 2024 00:41:30 GMT
Professional CV Tips for Success – jobsguru.co.za
- Contact Information: Use a professional email address and include a phone number. LinkedIn or a personal website can also add value.
- Personal Statement: In 2-3 lines, summarize your strengths and career goals, tailored to the job you’re applying for.
- Work Experience: List roles in reverse-chronological order. Focus on achievements with measurable results, e.g., “Increased sales by 20%.”
- Education: Only list qualifications relevant to the job or recent achievements if early in your career.
- Skills: Include both technical and soft skills. Use keywords from the job description to improve ATS compatibility.
- Formatting: Stick to one or two clean fonts, consistent margins, and ample white space. Avoid graphics unless you’re in a creative field.
- Proofreading: Errors harm your credibility. Review carefully or ask someone else to check for mistakes.
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