Job Title: Reservations Manager | Luxury Property
Company:JTJ Group
Job description: Reservations Manager | Luxury Property – FranschhoekFull job descriptionKendrick Recruitment is currently hiring a Reservations Manager for a prestigious luxury hospitality property in the Franschhoek area. This role is integral to ensuring smooth and efficient reservation operations while leading a team to provide excellent guest service and meet financial targets. The successful candidate will have extensive experience in reservations or front office management and a keen eye for detail in both operational efficiency and customer satisfaction.Role Description:The Reservations Manager is responsible for overseeing the reservations process and operations, managing the reservations and reception team, and ensuring high-quality guest service. The role involves optimizing sales opportunities, maintaining revenue management practices, and addressing guest issues. The ideal candidate will have strong leadership skills, excellent communication abilities, and experience in managing a reservations team, driving both operational efficiency and financial success.Key Responsibilities:Lead and motivate the reservations and reception team to ensure excellent guest service and operational efficiency.Coordinate all room bookings, providing training and support to customer service coordinators.Assist the sales and marketing team to align room requirements and revenue management strategies.Address and resolve all guest queries and issues promptly, ensuring a high level of guest satisfaction.Collaborate with maintenance and operations departments to resolve guest-related issues.Forecast daily requirements and ensure all hotel reservation objectives are met.Supervise reservation administration and ensure the accuracy of reservations systems and inventory management.Train and develop the reservations team, ensuring adherence to policies and procedures.Work with the General Manager and staff development team to ensure continuous improvement in operations.Maintain and enforce safety and security standards in line with hotel policies.Requirements:Minimum of 5 years’ experience in a reservations or front office role.Previous experience managing a reservations team or department is required.Excellent communication, interpersonal, and customer service skills.Strong leadership, organizational, and time-management abilities.Experience in revenue management and upselling strategies.Proficiency in hotel reservation systems (e.g., InnKeeper, booking.com, STO, agents, direct) and Microsoft Office.High school diploma or equivalent required; hospitality or tourism degree preferred.Ability to work under pressure, prioritize tasks, and meet deadlines.Own vehicle and valid driver’s license.Local candidates residing in close proximity to Franschhoek are preferred.Working Conditions:Monday to Friday: 08:00 AM – 05:00 PMPossible Public Holidays – Double pay if worked.Package:Competitive salary of R22,000.00 Gross per month.Full benefits package.
Expected salary: R22000 per month
Location: Franschhoek, Western Cape
Job date: Tue, 07 Jan 2025 23:03:36 GMT
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