Job Title: Italian Customer Sales & Services Representative
Company:Manpower
Job description: Job Summary Responsibilities:
- Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in German & English languages
- Work on renowned airline reservations systems & handle outbound voice calls, written correspondence & other multimedia channels daily
- Fully paid product and systems training provided
- Daily interactions with international passengers with queries and compliments
- Required to meet specific key performance indicators and meet expected client service levels
- Demanding and time-sensitive call centre environment
- Experience our multi-cultural work environment with colleagues from all over the world
Requirements:
- Native level fluency in Italian language: Verbal & Written skills essential (Advanced/Fluency level)
- Permanent residence permit or South African ID holders only
- Flexibility to work shifts between 07h00 and 19h00, Monday to Friday
- Excellent customer service skills essential. Experience in call centre or travel & tourism industry preferred.
- Excellent Computer literacy & technical skills
- Knowledge & experience on MS Office products & able to work on Windows-based operating systems. Previous experience on travel reservations systems is beneficial
Please note only shortlisted candidates will be contacted.Manpower GroupRecruiter
Expected salary: R180000 – 190000 per year
Location: Western Cape
Job date: Sat, 08 Mar 2025 00:09:49 GMT
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