Job Title: Duty Manager
Company:Karen Tupper Recruitment
Job description: Job SummaryDuty Manager – 5-Star Luxury HotelA 5-star hotel in Cape Town is seeking an experienced Duty Manager to oversee daily operations and ensure an exceptional guest experience. This role requires strong leadership, problem-solving skills, and a passion for hospitality.Key Responsibilities:
- Oversee the hotel’s daily operations, ensuring smooth and efficient service.
- Provide visible leadership during shifts, addressing guest needs and resolving any issues.
- Supervise and support all departments, maintaining high service standards.
- Monitor and enforce hotel policies, procedures, and health and safety regulations.
- Assist in handling guest complaints and feedback professionally and efficiently.
- Support front office operations, including check-ins, check-outs, and VIP guest services.
- Conduct inspections of public areas, guest rooms, and back-of-house operations.
- Manage emergency situations, ensuring guest and staff safety at all times.
- Liaise with department heads to improve overall hotel performance and guest satisfaction.
Requirements:
- South African ID.
- Minimum 2-3 years’ experience in a duty manager role within a 5-star hotel.
- Strong problem-solving, leadership, and decision-making skills.
- Excellent communication and interpersonal skills.
- Ability to multitask and work effectively under pressure.
- Strong knowledge of front office, housekeeping, and food & beverage operations.
- Experience handling guest complaints and conflict resolution.
- Willingness to work shifts, weekends, and public holidays as required.
To Apply:Please submit a copy of your updated CV and a recent profile photo. Only shortlisted applicants will be contacted.Karen Tupper RecruitmentRecruiter
Expected salary: R6000 – 6500 per month
Location: Cape Town, Western Cape
Job date: Fri, 07 Mar 2025 23:18:16 GMT
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- Contact Information: Use a professional email address and include a phone number. LinkedIn or a personal website can also add value.
- Personal Statement: In 2-3 lines, summarize your strengths and career goals, tailored to the job you’re applying for.
- Work Experience: List roles in reverse-chronological order. Focus on achievements with measurable results, e.g., “Increased sales by 20%.”
- Education: Only list qualifications relevant to the job or recent achievements if early in your career.
- Skills: Include both technical and soft skills. Use keywords from the job description to improve ATS compatibility.
- Formatting: Stick to one or two clean fonts, consistent margins, and ample white space. Avoid graphics unless you’re in a creative field.
- Proofreading: Errors harm your credibility. Review carefully or ask someone else to check for mistakes.
For more guidance, visit jobsguru.co.za.
