Job Title: National Head of Franchising
Company:RecruitMyMom
Job description: Job Description :We’re seeking an experienced and ambitious Head of Franchising with strong business and finance acumen for a leading restaurant chain in South Africa. This is a permanent, full-time, hybrid position and the right candidate would be based in Gauteng or willing to relocate.The successful candidate will be responsible for driving franchise growth, maintaining brand consistency, ensuring franchisee compliance, and implementing strategies to optimise business performance within the Inland region. Experience at a national senior level in sit down restaurants is essential (QSR or catering background not suitable). Experience in owning your own business preferable (best if a franchise restaurant).Key Responsibilities:Strategic Leadership:
- Develop and implement long-term strategies to support franchise growth and operational success.
- Drive business excellence by ensuring financial and operational efficiency.
- Align inland regional franchise strategies with corporate goals.
Franchisee Relationship Management:
- Build and maintain strong relationships with franchisees, providing them with guidance, support, and making sure they are adhering to the brand standards and expectations.
- Act as a key point of contact, resolving franchisee concerns proactively.
Operational Excellence:
- Ensure consistent application of operational standards, brand guidelines, and customer service protocols across all inland locations.
- Monitor and drive improvements in quality, efficiency and customer experience.
- Provide leadership in conflict resolution and coach business support teams to do the same in these regions.
Franchise Growth & Expansion:
- Identify and pursue new franchise opportunities in alignment with market trends.
- Evaluate and select potential franchisees, ensuring the right fit for the brand.
- Oversee new restaurant openings, supporting a seamless launch process.
Financial Performance & Analysis:
- Monitor franchisee financial performance, providing guidance to improve profitability.
- Conduct quarterly business reviews to track key financial and operational metrics.
- Support franchisees in achieving and maintaining strong financial health.
Compliance & Brand Standards:
- Ensure that all franchise locations operate in compliance with legal requirements, brand policies, and operational guidelines.
- Conduct regular audits and inspections to assess compliance.
- Identify areas for improvement and implement corrective actions where necessary.
Cross-functional Collaboration:
- Work closely with marketing, supply chain, finance, L&D and People departments to align franchisee operations with corporate initiatives and resources.
Innovation & Growth:
- Continuously explore new ways to innovate within the franchise model, introducing new technologies or processes that can increase efficiency and enhance the customer experience.
Performance Optimisation:
- Identify areas of improvement and provide actionable recommendations to enhance overall business performance.
Requirements
- Bachelor’s Degree in Business, Hospitality or related field.
- 5+ years experience in a National Operations position in a sit-down restaurant.
- 5+ years of restaurant management experience, ideally within a franchising model.
- Own or owned a restaurant (preferable within franchise model).
- Strong finance and business acumen, with the ability to interpret financial statements and drive profitability.
- Proven leadership experience, with the ability to inspire and support teams.
- Proficiency in Microsoft Office, Advanced Excel and POS systems, such as Pilot.
- Strong organisational and planning skills with the ability to multitask effectively.
- Ability to build trust and maintain relationships with franchisees, customers and external suppliers.
- Excellent communication and interpersonal skills, with a charismatic and people-centric approach.
Benefits
- Be part of a renowned and reputable restaurant brand in South Africa.
- Play a key role in strategic franchise expansion and operational excellence.
- Competitive salary package and benefits.
Expected salary: R120000 – 150000 per year
Location: Johannesburg, Gauteng
Job date: Sat, 01 Mar 2025 06:06:52 GMT
Professional CV Tips for Success – jobsguru.co.za
- Contact Information: Use a professional email address and include a phone number. LinkedIn or a personal website can also add value.
- Personal Statement: In 2-3 lines, summarize your strengths and career goals, tailored to the job you’re applying for.
- Work Experience: List roles in reverse-chronological order. Focus on achievements with measurable results, e.g., “Increased sales by 20%.”
- Education: Only list qualifications relevant to the job or recent achievements if early in your career.
- Skills: Include both technical and soft skills. Use keywords from the job description to improve ATS compatibility.
- Formatting: Stick to one or two clean fonts, consistent margins, and ample white space. Avoid graphics unless you’re in a creative field.
- Proofreading: Errors harm your credibility. Review carefully or ask someone else to check for mistakes.
For more guidance, visit jobsguru.co.za.
