Job Title: Customer Advisor
Company:InspHired Recruitment Solutions
Job description: Our client in the Retail industry is currently looking for a Customer Advisor, in Durban, Kwa – Zulu Natal.Responsibilities:
- Customer Service and Sales:
- Deliver exceptional customer service at all times, across all sections of the Shop and over the phone.
- Greeting all customers, hosting and providing a memorable experience.
- Educating and informing customers on products and handling with passion and in-depth knowledge.
- Actively sampling providing product knowledge and introducing products through discussion of taste profiles and ingredients.
- Awareness of daily sales budgets, actively upselling to increase customer transaction spend.
- Inform all customers of current instore promotions, events and directed information
- Provide customers assistance in the selection of quality products, encouraging additional sales.
- Serving more than one customer at a time, acknowledging and communicating at all times.
- Multitask between completing store operational tasks and serving customers.
- Processing the customer orders through the POS, and credit card transactions.
- Own and manage individual tills, including counting floats and performing end of shift till procedure.
- Preparing big customer orders.
- Ensure complaints are addressed immediately by informing the Manager on duty.
- Develop a rapport with regular customers encouraging repeat business.
- Maintain a pleasant friendly atmosphere within the store at all times.
- Restocking and cleaning through the day.
- Product Knowledge:
- Comprehensive understanding of products including, but not limited to, product specifications (handling, ingredients, storage, allergens)
- Product pricing, packaging and category performance knowledge.
- Comply with product management and handling procedures.
- Compliance to food and hygiene and safety standards practicing good hygienic practices.
- General:
- Work ethic to reflect the organizations values and standards as outlined in the Credo and Policies & Procedures. Lead by example ensuring a harmonious and productive environment.
- Record sampling and wasted products actively quality controlling products.
- Perform open and closing procedures, signing off checklist.
- Perform cleaning duties signing off checklist.
- Perform temperature readings signing off checklist.
- Maintain clean, tidy working areas at all times.
- Ensure all fixtures, glass cabinets and floors remain clean and tidy throughout the day.
- Ensure body language, mannerism, physical and verbal presentation upholds the company image and grooming policy.
- Accepting courier deliveries and confirming all items are received against invoice.
- Assisting in monthly stock counts.
- Unpacking, moving and restocking products.
- Using all instore equipment, machines and appliances.
- Work, health and safety:
- Comply with all work health and safety requirements.
- Report and damaged or dangerous equipment or property to management.
- Manual Handling:
- Repetitive lifting and moving of stock which can weigh up to 12kgs per unit.
- Moving stock from storerooms to front of house.
- Monitor sales on a daily basis with a goal to maximize store profitability without sacrificing customer service.
- Timely ordering of merchandise and supplies with focus on overall inventory management and loss prevention.
- Daily reconciling of cash with sales receipts, daily paperwork and accounting, and other store administration.
- Confident and interactive with a friendly disposition.
- Excellent communication skills with a strong work ethic that can represent a premium brand.
- Responsible and accountable in achieving individual goals and budgets.
- Good time management skills (multi-tasking and prioritizing)
- Self-starter with the ability to work individually and in a team.
- Immaculate grooming with excellent personal hygiene.
Requirements:
- Previous experience in customer service.
- Previous experience in a similar retail environment.
- Grade 12.
- Proficiency in Microsoft Office (specifically Excel and PowerPoint)
- Confident and interactive with a friendly disposition.
- Customer Service.
- Sales skills.
- Ability to handle credit card transactions.
Remuneration:
- R5 000 – R7 500 per month.
Expected salary: R5000 – 7500 per month
Location: Durban, KwaZulu-Natal
Job date: Thu, 21 Nov 2024 02:06:28 GMT
Professional CV Tips for Success – jobsguru.co.za
- Contact Information: Use a professional email address and include a phone number. LinkedIn or a personal website can also add value.
- Personal Statement: In 2-3 lines, summarize your strengths and career goals, tailored to the job you’re applying for.
- Work Experience: List roles in reverse-chronological order. Focus on achievements with measurable results, e.g., “Increased sales by 20%.”
- Education: Only list qualifications relevant to the job or recent achievements if early in your career.
- Skills: Include both technical and soft skills. Use keywords from the job description to improve ATS compatibility.
- Formatting: Stick to one or two clean fonts, consistent margins, and ample white space. Avoid graphics unless you’re in a creative field.
- Proofreading: Errors harm your credibility. Review carefully or ask someone else to check for mistakes.
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