Job Title: Operations Manager
Company:Communicate Recruitment
Job description: Are you a skilled administrator with a passion for the financial services industry? Do you thrive on optimizing workflows and ensuring smooth operations? If so, we have a fantastic opportunity for you! A reputable accounting firm is looking for someone to manage task flow and ensure efficient operations within the firm.Your responsibility will include but is not limited to:
Oversee daily operations to ensure timely and compliant tax, payroll, and statutory filings
Manage task/project allocation based on work volume and deadlines
Review and report operational performance to senior management on key metrics
Act as the main contact for client queries and provide progress updates on filings and requests
Ensure high client satisfaction through prompt responses and issue resolution
Lead client onboarding and work on retention and upselling strategies
Maintain knowledge of CIPC, SARS, estate, and trust compliance requirements
Allocate tasks based on understanding of regulatory matters
Support team in handling estate and trust filings
Provide leadership and direction to client teams (tax, VAT, payroll, statutory returns)
Address conflicts and disputes with management’s support
Oversee performance appraisals, feedback, and goal setting for staff
Set clear client expectations regarding timelines, deliverables, and challenges
Handle contract renewals, pricing, and service negotiations with management’s guidance
Ensure secure handling of client data in compliance with regulations
Train staff on confidentiality and internal data protection policies
Resolve unexpected client concerns or system issues to maintain operational continuity
Manage workloads during peak periods, ensuring adequate support and resource allocationSkills & Experience:
Minimum 4 years of experience in a similar role
Pastel experience
Must understand CIPC, SARS, estate, and trust complianceQualification:
Degree, national diploma or similar
PA(SA), BA(SA) or a relevant designation will be advantageousContact ANNARI STANDER on , quoting the Ref: CTF020082.Connect with us on www.communicate.co.za and Register your CV to create a profile and to view all our Financial recruitment vacancies.Let us assist you with your career. For further Finance jobs, Accountant jobs, Financial Manager vacancies and Management Accountant vacancies.
If you have not had any response in two weeks, please consider your application unsuccessful. Your profile will be kept on our database and we will connect with you with any other suitable roles or positions.
Expected salary: R300000 – 360000 per year
Location: Johannesburg, Gauteng
Job date: Fri, 27 Dec 2024 23:16:39 GMT
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