Job Title: Reservations Agent
Company:
Job description: We are looking for an experienced Reservations Agent to join the team a luxurious 5-star hotel in the heart of Cape Town. As a Reservations Agent you are part of a team that provides professional and engaging service to our guests to assist with their planning and booking of their reservation. In this role, you will ensure the highest quality service and complete dedication to the guests’ requests when handling a guest reservation.Responsibilities:
- Making reservations for the hotel and preparing rate proposals.
- Ensure accurate records about guests’ bookings, payments, and any additional information that hotel staff might need when interacting with a guest.
- Answer reservations calls in a pleasant and courteous manner, in accordance to LQA standards.
- Up-selling, when appropriate, by informing guests of special packages, or higher room category.
- Assist & maintain an efficient administration system within the department.
- Ensure all quotations are followed up on a regular basis to ensure maximum revenue.
- Ensure the ability to manage small room blocks.
- Actively endeavour to seek and resolve guest complaints, where possible, exercise judgement and escalate it to the manager.
- Inform other departments and follow up with regards to special instructions/facilities.
- Familiarize yourself and learn each hotel offering, various packages and specials to assist with general guest requests and other outlet bookings on an ongoing basis.
- Prepare arrival/guest correspondence (check-in) packs for Front Office daily.
- Assist with booking of transfers, and other outlet requests and reservations such as afternoon tea etc.
- Report any rate, system discrepancy to the Reservations Manager and any overbookings.
- Inform the Reservations Manager of any complaints, issues or concerns pertaining to reservations, guests and agents.
- Ensure optimal utilization of the PMS and maintain knowledge on all room types and its availability.
- Sending of invoices, credit card payment links, following up on payments and ensuring all payments are accurately posted against each booking.
- Making sure all internal worksheets are actioned and updated daily, such as the PM sheet, Paygate payments, un-allocated deposits etc.
Requirements:
- Diploma/Degree in hotel management – advantageous.
- 2 years’ experience in Front Office or Reservations.
- Excellent telephone etiquette and verbal communication skills.
- Strong organisational skills and a high level of attention to detail.
- Strong computer proficiency and email communication skills.
- Ability to work without supervision.
- Customer service skills.
Job ID365367Job TitleReservations AgentEmployer Type–Job Type–FT/PT–Province–Town/CityCape TownSalary TypeMonthlySalaryR18,700Start Date2024
Expected salary: R18700 per month
Location: Cape Town, Western Cape
Job date: Tue, 24 Dec 2024 23:43:07 GMT
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