Job Title: Technical Trainer – ETDP – Product Content – JHB North
Company:Job Masters
Job description: Job Summary Minimum requirements:
- Relevant Degree or Diploma or Relevant Work Experience
- Previous Training and User Acceptance Testing Experience
- ETDP qualification would be advantageous
- Training on related areas and skills would be advantageous
- 5 – 7 years of related work experience as technical trainer / support or tester
- 5 years’ experience in a technical focused role
- 5 years’ experience in the telematics industry required
Job description:
- Delivery:
- Understanding of policy, planning and strategy of training needs to be conducted is required
- Assist in preparing the necessary documentation and material to successfully train internal customers
- Assist in preparing the necessary documentation and material to successfully train external customers
- Develop training needs analysis principles and process and Learning curriculum design.
- Conduct product training to internal and external customers.
- Transfer of technical knowledge to the greater teams and upskill team members.
- Conduct UAT testing, documentation and bug / issue reporting on prospective products prior to release.
- Use customer requirements and feedback to influence feature design improvements of products.
- Develop and manage a project plan, identify key internal and/or external resources required to make the project successful and prepare detailed status reports.
- Coordinate and facilitate meetings and work session activities to identify training goals, schedules, impacted processes and procedures to foster cooperation and collaboration from the various teams to ensure product successes.
- Act as liaison among business and product stakeholders to elicit, anticipate, translate, analyse, communicate and validate requirements gathered in feedback from customers.
- Facilitate change management, determine schedule impacts, and manage a project log together with the customers and account managers in successfully training the incumbents on company Fleet Solutions
- Manage timelines and ensure adherence to agreed project plan, project milestones and delivery of the project according to the schedule.
- Work as part of a cross-functional team with the business internal teams, possible external contractors as well as customer teams to ensure successful delivery of products.
- Perform other duties, special projects and overall support as assigned by the Product Manager.
- Deal with internal clients on a technical level.
- Processes and Standards:
- Administrative tasks of all deliverables
- Quality assurance of deliverables produced
- Researching business opportunities and market trends
- Ensure that the best practice, processes and standards are followed (ISO 9001)
- Resolve all customer queries efficiently, and within agreed timelines.
- Training:
- Personal training and development that is aligned to the job profile
Salary offer: Negotiable + BenefitsJob Masters (Pty) LtdRecruiter
Expected salary: R8500 – 9000 per month
Location: Gauteng
Job date: Mon, 18 Nov 2024 23:04:34 GMT
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- Contact Information: Use a professional email address and include a phone number. LinkedIn or a personal website can also add value.
- Personal Statement: In 2-3 lines, summarize your strengths and career goals, tailored to the job you’re applying for.
- Work Experience: List roles in reverse-chronological order. Focus on achievements with measurable results, e.g., “Increased sales by 20%.”
- Education: Only list qualifications relevant to the job or recent achievements if early in your career.
- Skills: Include both technical and soft skills. Use keywords from the job description to improve ATS compatibility.
- Formatting: Stick to one or two clean fonts, consistent margins, and ample white space. Avoid graphics unless you’re in a creative field.
- Proofreading: Errors harm your credibility. Review carefully or ask someone else to check for mistakes.
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