Job Title: OEM – Automotive Technical Support Administrator
Company:Mototeam
Job description: Job Summary Duties include:
- Diagnose and evaluate faults for OEM and dealer vehicles as needed.
- Perform warranty repairs for dealers when required.
- Maintain accurate and up-to-date administrative records.
- Prepare technical reports and assist panel shops with OEM vehicle repairs.
- Support dealers with on-site repairs to meet deadlines.
- Organize and prepare training sessions for the center.
- Attend local and international training seminars to meet OEM standards.
- Compile reports on technical queries from dealers and customers.
- Provide technical advice and assistance to OEM customer service.
- Analyze failure trends and implement processes to address issues and improve technician skills.
- Upskill technicians through on-the-job training during diagnosis assistance.
- Ensure service materials are updated and available in DCS.
- Coordinate with OEM departments to ensure service materials for new vehicle launches are available.
- Assist with SSQS training and exams as needed.
- Collaborate with district controllers for diagnosis support at dealers and OEM.
- Ensure accurate, cost-effective repairs by diagnosing issues promptly.
- Assist dealers off-site in the most cost-effective manner.
- Monitor and maintain cleanliness and order at OEM and dealer service centers.
- Apply 5S principles (Sorting, Simplifying, Sweeping, Standardizing, Sustaining).
Requirements:
- Completed a full apprenticeship and recognized Red Seal Trade test.
- Completed relevant technological courses.
- Knowledge of FTIR/TAR systems and SDT2 functionality.
- PC Literate
- Strong analytical, process-improvement, and report-writing skills.
- Ability to compile and analyze operational processes and reports.
- Weekly progress reports to be submitted to the manager.
- Analytical thinking, practical orientation, and solid ethics.
- Excellent communication, frustration tolerance, flexibility, and initiative.
- Team player with the ability to work autonomously and self-reliantly.
- Resilience and cultural acceptance.
- Willingness to work overtime and travel at short notice.
If your current experience and skillsets tick majority of the job specification boxes, then:Apply directly now – Send your CV toFeel free to contact Hayley directly on 087 265 3364 or send a WhatsApp to 082 442 5410 for more information.Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 7 days from application, kindly consider your application as unsuccessful.#DriveyourcareerforwardSubmission closing date: No later than Tuesday, 25th February 2025Mototeam (Pty) LtdRecruiter
Expected salary: R10000 – 25000 per month
Location: Gauteng
Job date: Sun, 16 Feb 2025 00:17:36 GMT
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