Job Title: Switchboard Operator
Company:Jawet
Job description: Job Summary The Switchboard Operator is responsible for answering the incoming calls in a professional and friendly manner as well as liaising and communicating at all levels and to adapt and respect all cultures. RESPONSIBILITIES AND DUTIES • To answer incoming, internal and designate outgoing calls in a professional and pleasant manner • Liaise and communicate with doctors, executive personnel, public and colleagues • Be able to designate complaints to relevant channels • Confidentiality is of utmost importance • Keep abreast with all relevant information and contingency plans • Knowledge of Health and Safety Rules and emergencies • To assist with overtime when necessary • Operating a busy Switchboard • Facilitate telephone calls in and out of the department • Log calls for hospital staff and patients where required • Log calls for faulty switchboard lines. SKILLS PROFILE EDUCATION • Grade 12 or equivalent NQF level 4 qualification WORK EXPERIENCE • 1-2 years working experience in the same position Essential. • Working experience in construction, private healthcare or healthcare funding industry will be advantageous, • Working experience on SAP will be advantageous. • Knowledge of Telephone Management Systems advantageous. KNOWLEDGE • Computer literacy ( Microsoft office) essential, • Good interpersonal and communication skills, • Must be able to function effectively independently, • Fluent communication in English essential. • Multi-Lingual
Expected salary: R18000 per month
Location: Richards Bay, KwaZulu-Natal
Job date: Wed, 11 Dec 2024 23:19:26 GMT
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- Contact Information: Use a professional email address and include a phone number. LinkedIn or a personal website can also add value.
- Personal Statement: In 2-3 lines, summarize your strengths and career goals, tailored to the job you’re applying for.
- Work Experience: List roles in reverse-chronological order. Focus on achievements with measurable results, e.g., “Increased sales by 20%.”
- Education: Only list qualifications relevant to the job or recent achievements if early in your career.
- Skills: Include both technical and soft skills. Use keywords from the job description to improve ATS compatibility.
- Formatting: Stick to one or two clean fonts, consistent margins, and ample white space. Avoid graphics unless you’re in a creative field.
- Proofreading: Errors harm your credibility. Review carefully or ask someone else to check for mistakes.
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