Job Title: Supervisor: Quality Assurance (Insurance)
Company:AtripleA Recruitment & Temps
Job description: Job Summary Our client in the insurance sector is looking for a Supervisor that will be responsible for the Quality Assurance process to assist in attaining the required quality monitoring and achieving set targets.Position Description:
- Implement and monitor the QA process (Internal call centres QA)
- Conduct call assessments
- Reporting
- Trend Reviews
- Coach staff for QA/Performance improvement
- Staff training
Requirements:
- Matric
- Qualification in Call Centre Management
- RE 5
- RE 1 (advantage)
- Recognised qualification recognised by FSB
- 3 Years’ Experience in Quality Assurance in an Outbound Call Centre Sales Environment (Insurance Industry)
- 2 Years’ Call centre Supervisory experience
AtripleA recruitment & tempsRecruiter
Expected salary: R15000 – 23000 per month
Location: Pretoria, Gauteng
Job date: Tue, 08 Oct 2024 23:45:34 GMT
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- Contact Information: Use a professional email address and include a phone number. LinkedIn or a personal website can also add value.
- Personal Statement: In 2-3 lines, summarize your strengths and career goals, tailored to the job you’re applying for.
- Work Experience: List roles in reverse-chronological order. Focus on achievements with measurable results, e.g., “Increased sales by 20%.”
- Education: Only list qualifications relevant to the job or recent achievements if early in your career.
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- Formatting: Stick to one or two clean fonts, consistent margins, and ample white space. Avoid graphics unless you’re in a creative field.
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