Job Title: Customer Service Agent – Credit Card Support (3-months contract)
Company:Isilumko Staffing
Job description: Job SummaryAre you passionate about delivering exceptional customer service in the banking industry? We’re looking for an experienced Customer Service Agent to join our team, focusing on credit card-related queries on a 3-month contract.Key Responsibilities:
- Handle incoming queries related to credit card services, transactions, and account details.
- Provide clear, accurate, and timely assistance to customers, ensuring their needs are met.
- Identify and resolve customer concerns effectively, maintaining high satisfaction levels.
- Follow banking protocols and compliance standards for a secure and trustworthy service experience.
- Accurately document all customer interactions in the system, maintaining thorough and up-to-date records.
Requirements:
- Minimum of 1 year experience in a customer service role within the banking industry, specifically dealing with credit card queries.
- Must have BCOM degree (finance, Investment, Economics)
- Clear ITC (no adverse credit history).
- Strong communication skills and an ability to resolve issues efficiently.
- High attention to detail and strong problem-solving skills.
Isilumko StaffingRecruiter
Expected salary: R10000 per month
Location: Johannesburg, Gauteng
Job date: Sun, 03 Nov 2024 00:16:21 GMT
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