Job Title: Software Support Consultant – Bookkeeping
Company:CodeConnect Staffing
Job description: About the job Software Support Consultant – BookkeepingJob SpecificsAre you a customer-focused professional with a passion for IT support and a flair for resolving technical challenges? We are looking for a Software Support Consultant to join our client and provide support services to clients in the legal and bookkeeping sectors.Experience providing tech support in a Bookkeeping / Finance / Accounting environment is essential.
- On-site for first 3 months, thereafter hybrid (3 days office, 2 days WFH)
- Full-time, Permanent
About the Client:This organization specializes in delivering innovative software solutions designed to streamline business operations within professional industries. With a focus on simplifying complex workflows, they provide tools that empower businesses to manage their financial, operational, and client-facing processes efficiently.Key Responsibilities
- Respond to and resolve customer queries related to supported software solutions.
- Log and troubleshoot support cases, particularly those relating to bookkeeping systems.
- Investigate and address bookkeeping concerns within supported software.
- Contribute to initiatives aimed at reducing call volumes.
- Conduct testing of software versions and updates.
Skills and CompetenciesTechnical and Knowledge Requirements:
- Proven experience supporting software packages, preferably in IT support or a call centre.
- Basic understanding of troubleshooting and problem-resolution methodologies.
- Exposure to network environments to identify server and PC-related issues.
- Knowledge of bookkeeping processes within a legal practice is advantageous.
Soft Skills and Attributes:
- Excellent written and verbal communication skills.
- Analytical and technology-driven with strong multitasking abilities.
- Friendly, proactive, and self-motivated with a focus on customer satisfaction.
- Effective self-management and time management skills.
Qualifications and Experience
- Education: Matric (essential); tertiary qualification in IT is desirable.
- Experience:
- Minimum 3 years in IT support, ideally with exposure to bookkeeping.
- Familiarity with legal business processes and software such as Winlaw or Practice Manager Accounts.
Expected salary: R15000 – 25000 per month
Location: Sandton, Johannesburg
Job date: Wed, 12 Feb 2025 04:47:24 GMT
Professional CV Tips for Success – jobsguru.co.za
- Contact Information: Use a professional email address and include a phone number. LinkedIn or a personal website can also add value.
- Personal Statement: In 2-3 lines, summarize your strengths and career goals, tailored to the job you’re applying for.
- Work Experience: List roles in reverse-chronological order. Focus on achievements with measurable results, e.g., “Increased sales by 20%.”
- Education: Only list qualifications relevant to the job or recent achievements if early in your career.
- Skills: Include both technical and soft skills. Use keywords from the job description to improve ATS compatibility.
- Formatting: Stick to one or two clean fonts, consistent margins, and ample white space. Avoid graphics unless you’re in a creative field.
- Proofreading: Errors harm your credibility. Review carefully or ask someone else to check for mistakes.
For more guidance, visit jobsguru.co.za.
