Job Title: Internal Sales Rep
Company:Hire Resolve
Job description: Hire Resolve’s Client is seeking to hire a Internal Sales Rep to join their team. The Internal Sales Representative will play a pivotal role in supporting the companys sales activities by engaging with customers, managing inquiries, and processing orders. This role requires excellent communication, problem-solving, and organizational skills to maintain customer satisfaction and support sales growth.Key ResponsibilitiesCustomer Interaction
- Respond to customer inquiries via phone, email, and online platforms promptly and professionally.
- Build and maintain strong customer relationships by understanding their needs and providing solutions.
- Provide technical or product information to customers as needed.
Sales Support
- Process customer orders accurately and efficiently.
- Generate and follow up on quotes, ensuring timely responses to customers.
- Assist in identifying customer needs and upselling or cross-selling additional products or services.
Administrative Tasks
- Maintain accurate records of customer interactions, sales activities, and order details in the CRM system.
- Ensure compliance with company policies regarding pricing, delivery, and returns.
- Prepare sales reports and forecasts as requested by the Sales Manager.
Collaboration
- Coordinate with external sales representatives and other departments (e.g., logistics, accounts, and marketing) to ensure seamless customer service.
- Support the Sales Manager in achieving team sales targets.
RequirementsQualifications
- Matric Certificate or equivalent (essential).
- A qualification in Sales, Marketing, or Business Administration (advantageous).
Experience
- Minimum 3+ years of experience in an internal sales or customer service role.
- Knowledge of [industry-specific (import and export wholesale) products/services] is an advantage.
Skills and Competencies
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Experience with CRM or ERP systems (e.g., Salesforce, SAP) is an advantage.
- Strong attention to detail and organizational skills.
- Ability to work under pressure and handle multiple tasks effectively.
Personal Attributes
- Customer-focused mindset with a positive attitude.
- Team player with a proactive approach to problem-solving.
- Self-motivated and eager to learn.
Key Performance Indicators (KPIs)
- Response time to customer inquiries.
- Accuracy of order processing.
- Achievement of sales targets.
- Customer satisfaction scores.
Contact Hire Resolve for your next career-changing move.
- Salary: negotiable.
- Our client is offering a highly competitive salary for this role based on experience.
- Apply for this role today, contact Kay-Leen Recruiter at Hire Resolve or on LinkedIn
- You can also visit the Hire Resolve website:
or email us your CV: manufacturing@hireresolve.za.com * When applying via email please use “Internal Sales Rep” as the subject lineWe will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.
Expected salary: R144000 – 180000 per year
Location: Durban, KwaZulu-Natal
Job date: Wed, 08 Jan 2025 23:38:22 GMT
Professional CV Tips for Success – jobsguru.co.za
- Contact Information: Use a professional email address and include a phone number. LinkedIn or a personal website can also add value.
- Personal Statement: In 2-3 lines, summarize your strengths and career goals, tailored to the job you’re applying for.
- Work Experience: List roles in reverse-chronological order. Focus on achievements with measurable results, e.g., “Increased sales by 20%.”
- Education: Only list qualifications relevant to the job or recent achievements if early in your career.
- Skills: Include both technical and soft skills. Use keywords from the job description to improve ATS compatibility.
- Formatting: Stick to one or two clean fonts, consistent margins, and ample white space. Avoid graphics unless you’re in a creative field.
- Proofreading: Errors harm your credibility. Review carefully or ask someone else to check for mistakes.
For more guidance, visit jobsguru.co.za.
