Job Title: Customer Support Service Desk Analyst – Level 1
Company:JTJ Group
Job description: Customer Support Service Desk Analyst – Level 1 – CenturionFull job descriptionJob Duties and Responsibilities:· Providing advanced technical level support of products and services with more complex troubleshooting for workstation, and network related issues, including but not limited to: Operating system functionality, Software installation and troubleshooting, Office 365, VoIP configuration and support email configuration and support, Mobile Device Management, Disaster Recovery, Malware/virus detection and removal.· Workstation and peripheral diagnostics and support· Clearly document support issues and all steps performed in the Customer Relationship Management ticketing system.· Provide technical guidance to L1 agents in the organization, by assisting with customer issues or providing formal or informal training.· Qualifications and Experience· Minimum of 1 years of experience working on a technical helpdesk as level 1 support or equivalent Network administration role in supporting large customerJob Type: Full-timePay: R12 000,00 – R15 000,00 per monthEducation:Certificate (Required)Experience:years’ experience as an IT technician: 2 years (Required)
Expected salary: R12000 – 15000 per month
Location: Centurion, Gauteng
Job date: Tue, 22 Oct 2024 22:43:19 GMT
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- Contact Information: Use a professional email address and include a phone number. LinkedIn or a personal website can also add value.
- Personal Statement: In 2-3 lines, summarize your strengths and career goals, tailored to the job you’re applying for.
- Work Experience: List roles in reverse-chronological order. Focus on achievements with measurable results, e.g., “Increased sales by 20%.”
- Education: Only list qualifications relevant to the job or recent achievements if early in your career.
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