Job Title: Customer Service Officer
Company:La Lucia Surgical & Medical Clinic
Job description: Job Summary We are looking for a customer service officer with superior communication skills and a great work ethic to join our team. As the customer service officer, you will work directly with customers to meet their needs, answer their questions and provide support. You must also be a keen note-taker who is adaptable and optimistic. Duties and Responsibilities • Answer customer inquiries via phone, email, and in-person • Direct customers to online resources • Update customer records in the system, including notes about interactions • Pitch ideas for improving customer care • Create and maintain reports about customer interactions • Attend weekly staff meetings • Participate in team-building activities • Develop a rapport with customers • Encourage customers to complete surveys • Make recommendations to management to improve customer experience Requirements and Qualifications • High school diploma or GED required • Associate or bachelor’s degree preferred • 2 years’ of experience using Microsoft Office • Basic knowledge of office equipment • Previous experience in an office or call center.
Expected salary: R17000 per month
Location: Durban, KwaZulu-Natal
Job date: Sat, 12 Oct 2024 22:12:56 GMT
Professional CV Tips for Success – jobsguru.co.za
- Contact Information: Use a professional email address and include a phone number. LinkedIn or a personal website can also add value.
- Personal Statement: In 2-3 lines, summarize your strengths and career goals, tailored to the job you’re applying for.
- Work Experience: List roles in reverse-chronological order. Focus on achievements with measurable results, e.g., “Increased sales by 20%.”
- Education: Only list qualifications relevant to the job or recent achievements if early in your career.
- Skills: Include both technical and soft skills. Use keywords from the job description to improve ATS compatibility.
- Formatting: Stick to one or two clean fonts, consistent margins, and ample white space. Avoid graphics unless you’re in a creative field.
- Proofreading: Errors harm your credibility. Review carefully or ask someone else to check for mistakes.
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