Job Title: 1st Line IT Support Engineer (JB4962)
Company:Kontak Recruitment
Job description: 1st Line IT Support Engineer (JB4962)
Remote for applicants living in South Africa
R15 – 20 000 per month
Employment Type: Permanent
Working Hours: UK Business Hours (9:00 AM – 5:30 PM UK time)Are you a tech-savvy problem-solver with the skills to deliver exceptional IT support? Are you looking for a remote opportunity where you can grow your skills, gain internationally recognised certifications, and work for a forward-thinking Managed Services Provider (MSP)?Our Client is on the lookout for a 1st Line IT Support Engineer to join a growing, collaborative team. Youll play a critical role in supporting clients with IT solutions while building your expertise with world-class training and certifications.Whats in it for you?
Fully Remote Setup – Work comfortably from home while supporting clients globally.
Paid Study Leave – Advance your skills with employer-funded IT certifications.
Performance Bonuses – Enjoy twice-yearly performance-related rewards.
Supportive Team Environment – Collaborate with a talented team passionate about providing top-notch IT services.
Exciting Projects – Work with diverse technologies, from Office 365 to VoIP systems, and beyond.Minimum Requirements:
Minimum 1 years experience in an IT support environment
Experience with support of Windows Desktop OS
Good working knowledge of PC, laptop and printer hardware
Good working knowledge of the full MS Office suite
Basic knowledge of IT networking and cabling
Excellent telephone manner with good interpersonal and communication skills
Demonstrable problem-solving skills with a logical train of thoughtExperience in the following areas would be advantageous:
Previous experience in an MSP environment
Support for VoIP systems
Office 365 administration
Support for Mac OSX
Basic server administration (AD user account creation, password resets, etc.)
Any IT certifications from Microsoft, CCNA or other relevant IT certifications would be highly beneficial towards your application.Responsibilities:
Answering calls and responding to tickets from customers.
Provide remote support to resolve problems that the customer is facing relating to any aspect of their IT.
Triage incoming calls and tickets and liaise with the wider IT team to manage escalations.
Adhere to defined KPIs and meet the expected SLAs.
Consistently contribute to and update documentation.
On-board and off-board users.
Monitor backups daily and report on any issues that arise.Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.Email cv to and quote JB4962 in the subject line
Expected salary: R15000 – 20000 per month
Location: Western Cape
Job date: Sat, 04 Jan 2025 23:45:02 GMT
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- Contact Information: Use a professional email address and include a phone number. LinkedIn or a personal website can also add value.
- Personal Statement: In 2-3 lines, summarize your strengths and career goals, tailored to the job you’re applying for.
- Work Experience: List roles in reverse-chronological order. Focus on achievements with measurable results, e.g., “Increased sales by 20%.”
- Education: Only list qualifications relevant to the job or recent achievements if early in your career.
- Skills: Include both technical and soft skills. Use keywords from the job description to improve ATS compatibility.
- Formatting: Stick to one or two clean fonts, consistent margins, and ample white space. Avoid graphics unless you’re in a creative field.
- Proofreading: Errors harm your credibility. Review carefully or ask someone else to check for mistakes.
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