Job Title: Workshop Manager (Motor Bikes)
Company:Scholtz Partners International
Job description: Workshop Manager (Motor Cycles)Salary; R25 000 – R35 000 neg depending on experienceArea; West RandUrgent position
- Overseeing the service operations of a company to ensure quality customer support and after-sales services
- Formulating procedures and policies that define how the service staff can provide quality service, and support to customers
- Establishing quality standards for staff to adhere to as part of their daily duties
- Managing a team of customer service representatives, technicians and support staff to log, resolve and document issues
- Maintaining strong work relationships with suppliers, vendors and manufacturers for defect resolution, repair or replacements
- Auditing the work of the service department to identify inefficiencies and devising solutions
- Managing the budget related to a company’s service department
- Collaborating with the information technology (IT) team to automate redundant, time-consuming tasks so that the service staff can focus on improving their interaction with customers and understanding their concerns better
- Tracking and monitoring service metrics, such as response time, resolution rate and customer feedback, to identify areas of improvement
- Preparing comprehensive reports detailing all the activities of the service department to the senior management
- Training service staff on customer service etiquette and the step-by-step process of providing service to clients and customers, from incident logging to resolution
Minimum Requirements5 years please experience as a workshop manager2 years plus experience working with motorbikesExperience managing a teamTarget drivenStrong Customer service skillswww.sp-int.co.zaeben@sp-int.co.za
Expected salary: R25000 – 35000 per month
Location: West Rand, Gauteng
Job date: Tue, 18 Feb 2025 23:28:18 GMT
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